Contact Us.
We're here and ready to help.
Our team of experts is available to answer any queries you have.
Keep it running. Keep it supported. Keep it simple.
Your digital systems don’t clock out — and neither do we. We handle the support, monitoring, and maintenance so you can stay focused on what matters most.
From fixing bugs to fielding user questions, whether it’s a midnight bug or Monday-morning rush, we’re there.
Customer Challenges.
In-House Teams Can’t Support 24/7 Operations. Customers in multiple time zones need continuous uptime and user assistance, which internal teams can’t cover.
Delays in Bug Fixes and Site Updates. Without a structured maintenance plan, fixes pile up—hurting customer experience and internal trust.
Unpredictable Downtime and Infrastructure Issues. Inadequate monitoring leads to outages, especially during high-traffic events or releases.
Why Companies Come To RedEx?
You don’t have the internal bandwidth to support 24/7 operations.
You’re tired of slow response times and patchy service.
You want proactive support — not just reactive fixes.
You need a team that understands both business and tech.
You want to scale without increasing internal headcount.
Our Service Lines.
24/7 Heldesk Call Center
We act as the first line of support for your users and customers. Real people.
Real-time issue resolution — 24/7.
US or global coverage
Multi-channel support: voice, chat, ticketing
Applicative Maintenance
We take care of your apps post-launch — updates, bug fixes, patches, and small feature evolutions. No more long queues. Just consistent, reliable care.
Infrastructure Maintenance
We monitor and maintain your cloud and on-prem infrastructure — so your systems stay fast, secure, and always available. Think of us as your always-on tech team.
Our Process.
1
Onboarding & Asset Handover.
2
SLA Agreement Setup.
3
Monitoring & Issue Tracking Setup.
4
Team Assignment.
5
Monthly Reports & Continuous Optimization.
What Makes RedEx Different?
Follow the sun support model
SLA-backed, tiered service plans
Proven ROI—cost predictability, minimized disruptions, higher productivity
ISO/SOC compliant, enterprise-grade security built in
Sleep Easy. We’ve Got It Covered.
We keep your platforms stable, your users supported, and your teams unburdened.
→ TALK TO OUR MANAGED SERVICES MANAGER.
→ See Our Work