Contact Us.
We're here and ready to help.
Our team of experts is available to answer any queries you have.
Deliver fast, consistent, and multilingual support for your business users and customers.
Redex provides managed Level 1 call center services that handle inquiries, resolve common issues, and escalate technical cases efficiently. Available. Consistent. Scalable. Redex delivers L1 support that keeps your operations moving.
Reduced support burden on internal technical teams.
Immediate response to routine customer and system inquiries.
SLA-based response and resolution times.
Customer Challenges.
Overloaded internal teams dealing with basic issues.
Lack of 24/7 multilingual support capacity.
Unstructured ticketing and escalation workflows.
Our Approach.
We ensure your end-users receive clear, consistent, and timely assistance.
Assess contact scenarios and support needs.
Define scripts, escalation logic, and ticket workflows.
Staff trained agents with domain expertise.
Integrate with your helpdesk/ticketing platforms (e.g., Zendesk, Freshdesk).
Monitor KPIs and conduct regular reviews.
Provide detailed reporting and incident logs.
Use cases
SaaS Company
24/7 helpdesk for L1 support across three regions. Outcome: -45% internal support tickets, +98% first-response SLA compliance.
E-commerce Operator
Level 1 support for product inquiries and order issues. Outcome: +30% CSAT, -40% average handle time.